Escalate to Jira
without losing the thread.
Convert any SupportCore ticket into a Jira issue with one click. Status changes flow both ways, so the customer hears the news without your team copy-pasting ticket IDs.
Available on Pro and above · Atlassian Cloud + Server
Hey — we're getting 401s on about 3% of webhook deliveries. Logs attached. Let me know what you need.
A real two-way street.
Not just a "create issue" button. SupportCore's Jira integration keeps both systems in sync as work moves.
One-click escalation
Convert any ticket into a Jira issue from the agent view. Body, attachments, and customer context come along automatically.
Status mirrors back
When the linked Jira issue moves columns, the SupportCore ticket updates — and an internal note records the transition.
Resolution closes the loop
Mark the Jira issue Done and SupportCore can auto-reply to the customer with your release note or a custom message.
Project & issue-type mapping
Route different ticket categories to different Jira projects and issue types. Configurable per workflow.
Comments stay private
Internal Jira comments stay internal. Only explicit "Reply to customer" actions push back to the support thread.
Cloud and Server
Works with Atlassian Cloud out of the box, and with self-hosted Server / Data Center via API token.
Connected in under 5 minutes.
- 1
Open Settings → Integrations
Click "Connect" on the Atlassian Jira card.
- 2
Authorize SupportCore in Atlassian
OAuth handshake to your Atlassian Cloud workspace. For Server, paste an API token.
- 3
Map projects and issue types
Pick which Jira project receives escalations, and which issue type to use.
- 4
Configure status sync
Choose which Jira transitions push customer-facing updates, and write the templates.
- 5
Done — escalate your first ticket
Open any ticket and click "Send to Jira." That's it.
Where teams use it.
Bug escalations
A customer reports a bug. One click sends it to Engineering's PLAT board. The customer hears back when it ships.
Feature requests
Tickets that map to feature work get logged in the Product backlog with the customer's name attached for prioritization.
Incident triage
Ticket spikes get linked to the active incident issue. Closing the incident broadcasts a resolution to every affected ticket.
Stop copy-pasting between support and engineering.
Connect Jira in 5 minutes. Available on Pro plan and above.