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Inbox

12 open · 3 awaiting reply · 2 SLA at risk

  • Maya Chen #4821
    Webhook signatures failing in prod
    2m
  • Devon Park #4820
    Can I export my customer list?
    14m
  • Sara Lin #4819
    Billing question — annual plan upgrade
    38m
  • James Whitfield #4818
    Slack integration not posting alerts
    1h
  • Olivia Reyes #4817
    Thank you for the quick fix!
    2h
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Everything you need

Everything your support team needs.

One platform. No add-ons. No surprise SKUs. Built so a 2-person team can run support like a 20-person team.

Shared Inbox

Manage every customer ticket in one place. Assign, tag, reply, and resolve without losing context across email, chat, and portal.

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Live Chat

Embed a chat widget on any page with one script tag. New sessions route to the right team automatically.

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Pilot — AI assist

Pilot deflects first-contact questions 24/7. Agents get suggested replies grounded in your knowledge base — one click to send.

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Knowledge Base

Publish help articles publicly at your own subdomain. Customers self-serve. The AI uses them. Confluence syncs them.

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Automation Rules

A trigger-condition-action engine that auto-assigns tickets, sets priority, sends alerts, and closes resolved threads. No manual steps.

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Customer Portal

Customers submit and track tickets through a branded self-service portal. Optional SSO. Email-based access. Your domain, your colors.

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Meet Pilot — your AI teammate

Pilot is the agent that never calls in sick.

Pilot handles common questions 24/7 using your knowledge base. When a ticket needs a human, your agent sees a suggested reply already drafted — one click to send. Per-purpose token usage tracked on the Pilot dashboard so you always know what it costs.

  • Deflect the easy stuff.

    Password resets, billing FAQs, "where do I find X" — answered before an agent even sees the ticket.

  • Draft the hard stuff.

    Agents get a grounded reply on every ticket, complete with citations to your KB articles.

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    Per-purpose token breakdown and cost estimates on the AI usage dashboard. No surprise invoices.

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P
Pilot · Suggested reply
Grounded in 2 KB articles · 0.4s
Draft

Hi Maya — you're hitting a signature mismatch because the request is being parsed before the raw body is captured. Use the x-supportcore-signature header against the raw payload, not the JSON-decoded version. Here's the snippet from our docs: 

const sig = req.headers['x-supportcore-signature'];
const valid = crypto
  .createHmac('sha256', SECRET)
  .update(rawBody)
  .digest('hex') === sig;
Cited: webhook-hmac.md, api-auth.md
Integrations

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Jira
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Confluence
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Slack
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HubSpot
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Shopify
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Auth0
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Stripe
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REST API
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Pricing

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Built for

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Solo founders

Stop answering support in a Gmail thread that's three replies deep. Get a real inbox in under a minute, free forever.

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Small support teams

2 to 10 agents that have outgrown the free tier of legacy tools. Get SLAs, automation, and live chat without a sales call.

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Engineering-led companies

Bidirectional Jira sync, signed webhooks, REST API. Wire support into your engineering workflow without enterprise pricing.

Switching from another tool?

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From Zendesk

Cut your bill 60–80%. Same shared inbox, SLAs, and macros — without the per-seat sticker shock or sales call.

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From Help Scout

Get the same human feel, plus engineering-grade integrations: bidirectional Jira sync, signed webhooks, REST API.

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From Intercom
Soon

Replace the conversation tool without losing the AI features. Pilot ships built-in — no Fin add-on, no surprise resolution fees.

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